ABOUT THE SPARK
Here you will find answers to the most frequently asked questions about counselling like how it works, how to book counselling with The Spark and how much it costs.
Select the questions below to expand each item.
1. What happens in a counselling session?
A counsellor will never judge or criticise. What you say will be held in the strictest of confidence and not disclosed. Counselling is about creating a space where you feel comfortable and safe to discuss issues openly.
For more information please look at the following resources on The Spark website:
2. How can counselling help me?
For instance, in a difficult relationship, we may express our distress by arguing all the time. Typical issues might range from the important – how to reconnect as a couple – to the relatively trivial – who does the washing up. Counselling can help you to understand why these arguments occur and pinpoint patterns of repetition.
For more information on how counselling can help please look at the following resources on The Spark website:
3. Is counselling confidential?
In these instances, we are legally and ethically bound to break confidentiality, but will always endeavour to discuss this with you first. However, this may not always be possible as our first priority is safety.
4. How many counselling sessions do I need to come for?
Counselling is voluntary and it is your right to end counselling at any stage. We do however ask for 48 hours’ notice to cancel a session due to the high demand for our services and to help us manage client allocation.
There is no upper limit on the number of sessions you attend. Reviews with your counsellor will take place to ensure that the counselling is helpful and appropriate for you.
5. When do the counselling sessions take place?
At The Spark, we understand that clients may require flexibility in scheduling. Clients are welcome to discuss availability in more detail when you speak with one of our co-ordinators prior to allocation to a counsellor. We will allocate you to a counsellor appropriately to best meet your needs however please note that we cannot guarantee allocation to a specific counsellor.
6. How long do counselling sessions last?
If you arrive late for your appointment the session time will not be extended.
7. Do you have a cancellation policy?
The Spark understands that life can take over and emergencies can happen and if you do need to cancel an appointment at short notice we will take this into account when re-scheduling your next appointment.
8. What is the cost of The Spark counselling?
The cost of the counselling with The Spark varies depending on the service and location. No client is ever refused access to The Spark’s services for financial reasons.
Please call our team on freephone 0808 802 0050 to discuss your requirements.