Calling the helpline was the first time I really talked about the problems at home. It’s lifted a burden off my shoulders.

The Relationship Helpline for parents and families

The Relationship Helpline is a free, confidential telephone and online service from The Spark. The helpline is available to support parents as they deal with life’s relationship challenges. Whether they come from family disputes, conflict with your partner or difficulties parenting a teenager, The Spark is here to listen and help.

You can call the Relationship Helpline for parents and families free on 0808 802 2088 from 11am until 2pm, Tuesday, Wednesday and Thursday. Helpline support is also available via the online chat function at the top of this page.

Help us improve our services – The Relationship Helpline

Have you used the Relationship Helpline before? Help us improve the service by completing a short online survey. More details on how to take part.

Not sure what to talk about?

Picking up the phone to speak about your problems as a parent or family can be nerve-wracking. Often callers are not sure what they need or want to talk about. That’s absolutely fine – our specialist advisors are available to listen and support and there is no time limit on calls or online chat sessions.

Start the journey towards tackling your problems by calling the Relationship Helpline free on 0808 802 2088 from 11am until 2pm, Tuesday, Wednesday and Thursday. Online support is also available via the online chat function at the top of the page.

Calling the helpline – what happens next?

Relationship helpline for parents dealing with family issues

When you call the Relationship Helpline one of The Spark’s trained advisors will answer. They will listen to you and discuss how you are feeling. During your call or online chat they are available to provide advice where appropriate and recommend specialist help in your local area.

The helpline is open 11am until 2pm Tuesday, Wednesday and Thursday*.

Completely confidential and completely free

The helpline is completely free to use and your confidentiality is our top priority.

Calls and online helpline sessions are not recorded.

The Spark does not share your information with any other individual or agency. We endeavour to provide you with the most professional service possible so our clinical supervisors will occasionally monitor part of a call or online chat for quality assurance purposes only.

*At the end of your call/online session you may be asked some questions about the helpline. These questions are only used to monitor usage of this service.

Evaluating the impact of the Relationship Helpline on your relationship issue

At The Spark we are always looking at ways to enhance our services. If you have previously used our Relationship Helpline we would love to hear from you about how it may have helped you.

To ensure this research is anonymous and impartial we have appointed an independent research company – Iconic Consulting – to complete it. Iconic are members of the Social Research Association and UK Evaluation Society.

If you wish to take part anonymously, all you need to do is:

  • complete a short seven question online survey, or
  • complete the same survey by telephone on 01333 824 101 (9am – 5pm, Monday – Friday only).

The survey should take only five minutes to complete. Take the survey now.

You will not be asked for your name or any personal details when you participate in the research. All data gathered will remain anonymous and confidential.

Thank you for your support.

The Spark